RepairSmith Reviews

If you have a car that is older than 1996 don’t bother calling them. The radio ad lies and they don’t work on every car. I have an 1985 toyota and ‘87 Toyota that needs some work that I can’t do myself because of cancer. I was super excited that I might get my rides to work again. But unfortunately they don’t and it was a big disappointment.

My Frontier Starter went out at work. I set up an appointment and Carlos Carranza came out to replace it. Unfortunately, there was an unforeseen complication and he could not finish the job. However, we really appreciate that Carlos made every effort to fix the problem, but recognized when he could go no further. He was honest with us and showed that he takes pride in his work. We were not charged for the visit even though we would have gladly paid for the labor he did do. Even without the desired outcome, the experience was a good one and we would definitely consider using RepairSmith again. It's a great service that can really get you out of a pinch.

My 2005 Buick Lacrosse developed a misfire in #4cylinder...I called Repairsmith..a tech arrived 10/02/2020 and diagnosed the problem as a damaged connector to #4 injector...I paid $80 ... He returned 10/08 and replaced the part ...no improvement, still had the misfire...I examined the removed part visually and could not see any damage..tech returned 10/09 and diagnosed a bad ECU (computer) I asked him for the part so I could test with an ohm meter..part was gone he took it home ...he spoke with his avisor and it was determined I would be responsible for the part only ..no labor or programming.I paid $ 290.17 Did not hear anything until 10/14 I spoke with the service writer, he said the arrangement for part only must have been a mis-communication I was responsible for an additional $175 programming charge...bringing the total for parts and programming plus tax to $600.
He would order the part. 10/19 not hearing anything service writer replied "reaching out to supplier". 10/20 service writer found part in stock as soon as supplier provides info he will get back to me.Hearing nothing I sent a text on Monday 10/25. 10/26 I called service writer said he had no info. I waited until Saturday 10/30 called service writer still no info ..I asked why?...he replied "I was off Thursday and Friday ..the supplier is off Saturday and Sunday" therefore no info. on 11/02 I called service writer I was put on hold ... person came back and said he was not available, he would call back...he did not. at this point I felt I was being dropped by repairsmith. I decided to send the part out for repair, I texted the tech for help in removing the ECU ..no response..I removed it and sent it out for repair...Ecu came back with a letter stating "no bad components" but an error on the board suggested there were other problems that if not corrected I would have the same problem again. I ordered a plug and coil which I installed. replaced the ECU tried the car .. same problem. I put the Repairsmith charges in dispute with my credit card company. After I found an article about how the computer handles a misfire. It stated on a misfire the ECU disables the fuel .. waits briefly and enables the fuel, if the misfire is still present the fuel is disabled again. Which makes perfect sense, not to disable the fuel would pump raw fuel into the exhaust system which would then burn and cause other problems. 2 days after I put charges in dispute the service writer called ready to install the new ECU. that was on 11/11......job was started on 10/02